By accepting our quote and scheduling service, you agree to the terms of service.
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By contacting phClean (“Us”, “We”, “Our” and “Ours”) and requesting Us to come to Your home or property, the Client (“You”, “Your”, “Yours”) are agreeing to pay Us for Our services. Deep cleans are charged hourly, and We do NOT guarantee a flat rate for any deep clean.  

Our services are offered to You conditioned on Your acceptance without modification of this agreement, conditions, and notices contained herein (the “Terms”). Your use of Our services constitutes Your agreement of all such Terms. Please read these terms carefully, and keep a copy of them for Your reference.

Getting Ready For The Cleaning: Don’t “clean” before We arrive, but do “pick up” as much as possible so We can start cleaning!

What We Clean: Please refer to Our website and Our office staff as to what We clean. Any irregular areas or requests need to be discussed in detail and accurately with our office staff before arrival.

Start Times: Our 1st home start time is on AVERAGE at 8:30. Second home will vary on start time depending on 1st home end time. We do not guarantee start time on 2nd homes.

Access To Your Home: Before We start service, We will need entry to Your home via door code or other means (please call us to discuss options). We must assess a 50% fee if We cannot gain access to Your home on the day of service or are turned away at the door on Your scheduled day.

Holidays: If Your cleaning day falls on a major holiday, We will contact You in advance about rescheduling.

Skips & Cancels: We reserve Your cleaning spot for Your home only and will not book another home in Your spot! Ongoing cleaning appointments: We will assess a 50% fee if You skip/cancel with less than 24 “business hours” notice. Timely notice will allow Us some time to schedule a different home for staff to clean in Your reserved time slot. If You or Your family are sick, We will re-schedule You for Our next available opening, to keep Your home on a consistent schedule. Skipping a regular cycle of cleaning will result in an additional fee for extra build-up at Your next cleaning since the job was quoted based on a lesser time frame between cleanings.

‍One-time cleans (deep cleans/first-time deep cleans) where we reserve a team for a large "clean". We must receive at least 3 business days' notice to cancel or change your appointment. If we do not receive adequate notice, a 50% charge of the lowest deep cleaning estimate will be charged.

Lock Outs/Entry Issues/Turning away staff: We must have working entry to the job location (key, working code, etc) to clean. Please be sure to make arrangements with us so we can enter your home on cleaning day. We have many options including, a key box, a hidden key, a garage/door code, or leaving a door unlocked on cleaning day. If we arrive for a scheduled service to find we are unable to access your home, a lock-out fee of 50% of your cleaning fee will be assessed

Quote: Prices are based on the square footage and rooms we clean and rely on your accurate description of the condition of your home. If we find the condition is not consistent with your description, we will call you and ask for a time adjustment and price increase. One-time cleanings and First-time, deep cleaning quotes have a plus/minus window of 10%. We will contact you if we experience higher-than-average build-up and will not be able to complete the cleaning with the 10%+ quote window. If we cannot reach you and you have not pre-approved the additional cost to complete the job, we will only stay for the amount of time you paid for, and prioritize rooms (kitchen & bathrooms high priority and bedrooms low priority).

Additional Services: Anything outside of our agreed-upon scope of work, including the cleaning of rooms or areas not originally included in the quote, are considered add–ons and additional fees apply. All add-ons must be processed through the office, and not through the cleaning techs of phClean. Employees are not authorized to deviate from the work order without prior approval from the office. Our base fee is based on several factors including size of home and rooms we clean.

‍Add-On Services: Inside Oven, Inside Refrigerator & Inside Window Glass: If you would like any of these services included, please let us know in advance as these add-on services are not automatically included on a First-Time Deep Cleaning or One-Time Deep Cleaning unless specifically requested and included on the quote. 

Oven cleaning (if requested/applicable): If you have a self-cleaning oven, please run the cycle 12-24 hours in advance so that it is cool enough to clean. Harsh chemicals and/or abrasives cannot be used on self-cleaning ovens. To preserve the self-cleaning lining, our Cleaning Professionals will wipe out the debris in the oven, wash the racks, and clean the interior glass window. Some stains can permeate the oven lining and cannot be removed.

Refrigerator (if requested/applicable): We prefer to clean empty refrigerators for move-in/out cleanings and if empty and turned off, we will include the freezer portion. If your refrigerator cannot be emptied, please purge as much as you can so food is not sitting on the counter for too long when we clean. We will not clean freezer unless it is agreed upon in advance. For move-out or move-in cleanings, we will plan that the refrigerator and freezer are both empty and both will be included. For ongoing cleanings, the refrigerator portion will be included (not the freezer section unless OK'd by our office in advance).

Appliances, furniture, heavy boxes, etc.: We do not move furniture, refrigerators, stoves or washers/dryers to clean under and behind them, even if they are on wheels. If you have a move-out or move-in cleaning and would like to have behind/underneath appliances included, please call our office to arrange. We will have you pull out the appliances so we can clean underneath and then move them when we are finished. This is to avoid any damage to your flooring.

Blinds: We will hand-wipe 2" wood blinds slat by slat, on the Ultimate Clean & Shine and One-Time Deep Deep Clean appointments only, or if requested and included on the quote. We do not clean ½” or 1” plastic or aluminum blinds because they break/bend easily and are very time-consuming to clean. It is often cheaper to replace them. Over time blind cords get dry rot and snap. While we do duster your 2” slat blinds on recurring service visits, excessive build-up on blinds and shutters may require that you contact us occasionally to have the blinds deep cleaned (hand-wiped) for a small fee. We cannot be held liable for blinds/shutters, etc. that do not come 100% clean and/or are not secured properly. If blinds appear to be fragile or brittle, we will not raise or lower blinds due to potential breakage. We will gently clean them in place. If your home has more than 6 windows with 2" blinds, additional fees may apply.

Supplies: phClean will provide all cleaning equipment and supplies for ongoing services except a vacuum cleaner and toilet brushes (please have a good, working vacuum that works well with your flooring type and please have a toilet brush in each bathroom). We do not take these two items from house to house to avoid cross-contamination. Our technicians are trained to use our products effectively and safely, using products or equipment not provided by phClean needs to be approved in advance by our office. Thank you.

‍Trash: We do not move or remove large amounts of trash. For a one-time, move-out, or move-in cleaning with more than four bags of trash, there is an extra charge.

‍Other service providers: For the safety of our associates, the security of your home, and the quality of our service, we request that there be no other service providers (movers, carpet cleaners, plumbers, carpenters, etc.) in the home when we arrive to clean. If other service providers are present, we may not be able to clean and would have a 50% fee. If service workers are in and out while we are cleaning, more time may be needed to complete the cleaning, or we may need to adjust what tasks we can accomplish to compensate for a lack of time. We cannot guarantee the quality of our work if other service providers are present, and we will not re-clean when a service provider comes in after us to do work.

‍Health & Safety: For health reasons, our staff will not handle any type of animal or human waste. We are only allowed to use a two-step ladder (that we provide) during our deep cleaning appointments. Please call the office for details about your home that would require cleaning any areas higher 8-9'.

Comfort: Please keep Your home cooled in the summer on Your cleaning day – We get very warm when working! Thank you. Likewise, a home must be heated in the winter. Water must be provided. Please advise if this is a move-in or move-out clean and the utilities are not available.

Payment: Payment is due at the time of service. We accept all major credit cards and also Master Card & Visa debit cards. We do not accept checks or cash. Once credit debit card info is retained, you can be placed on Our cleaning schedule. We charge cards after the cleaning is done.

Delinquent Account/Collections: Non-Payment and or declined cards may result in service charges of 1.5% per month plus all valid NSF fees or collection fees.

Employees
All of phClean staff are legal employees; taxes, workers compensation insurance, etc. are taken care of by phClean. You are protected by Our insurance and from taxation when You have Our staff in Your home! (vs hiring an individual).

Breach of Terms
You understand and agree that under no circumstances shall You knowingly engage in a working relationship directly with any employee of phClean during the course of this contract other than through f and that You will pay a $2,500 finder’s fee if You breach these Terms and knowingly hire a Cleaning Tech employed by phClean on an individual basis for private employment.

Communication
Scheduling, service changes, etc… are made through the office – please call or email Our office (not the technician). Info@phClean.net

Guarantee
We guarantee our work. If You are ever not happy with Your cleaning, please indicate that on the Scorecard email, call, or call/email Us within 24 hours so We can come back and fix it within 48 hours.  We need to visually see and correct the areas if cleaning was not done well. We do not offer refunds if We are not allowed to look at the cleaning or come back to fix it with in 48 hours. Thank you for your understanding.

Quality Assurance
Our quality control system is interactive and dependent on feedback and good communication. We will correct or address any issue We are made aware of. Our staff takes great pride in the work they do, and want to be informed if You are ever disappointed with a service. A Quality Control Manager checks randomly when technicians are on the job. You will get an email after each cleaning for a quick reply or to leave comments. Please contact Us right away with any questions, issues. or concerns so We can work to correct them immediately. We can always tweak, add, delete, change technicians or services offered so don’t hesitate to ask. Our goal is to make You happy and Your home shine!

Toilets: If your toilet appears clogged we will not flush it or clean the inside to prevent any overflowing and damage. Ongoing clients, please have a toilet brush in each of Your bathrooms, to avoid carrying germs through the home.

Vacuums
You agree to provide a good, working vacuum for regular ongoing use in Your home. Normal wear and tear from vacuuming is to be expected, and phClean is not responsible for damage due to normal vacuum use. We can advise on best hard surface vacuums for best cleaning results.

Pets
We love them! But please secure any pet that may be a threat or disturbance. Kenneling an animal is the safest thing to do if You are not 100% sure how Your animal reacts to people entering Your home when You are away. Techs cannot enter a home with an animal they do not feel safe with. We do not clean up after sick pets, or pet accidents, or re-clean floors pets have re-tracked after mopping. We do not change or clean litter boxes. If a cat, dog, or other pet harms Our staff that pet will be reported – breaking the skin will result in staff going to the doctor and vet records will need to be obtained immediately. Our Cleaning Professionals are not trained, nor do they carry the proper PPE to clean pet excrement or urine, this includes cleaning litter boxes and dog kennels.

Holidays: phClean observes the following holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the following day, and Christmas Day. Occasionally and depending on where Christmas day lands on the calendar, we may be closed for two business days for that holiday. If your regularly scheduled cleaning falls on one of these days we will contact you in advance to reschedule your cleaning.

‍Breakage/Damage: phClean's staff takes great care when cleaning your home, but occasionally accidents do happen. If you notice any breakage/damage please notify us immediately so that we may take the appropriate action. - Disclaimer: phClean is not responsible for breakage due to normal wear and tear; deterioration caused by age; damage caused through requested services (moving a fridge/oven); or damage caused by improper assembly, construction, or mounting of an item.

Safety: Our technicians need a safe working environment in the homes they visit. No holes in floors, standing on counters, climbing higher than a 2-step stool. We are not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage. If Our staff does not feel safe in a home or environment they will leave or We will remove them. Yelling, name-calling, or other aggressive or demeaning behavior will not be tolerated towards Our staff. Any firearms should be secured and out of sight.

Unfinished Areas: If asked or agreed ahead of time, We can sweep out unfinished areas like basements or garages, but We do not deep clean or hand wipe this sort of area.

Breakage: We hate it when it occurs, and We do Our very best to prevent it. We do not dust inside curio cabinets, china cabinets or clean glassware shelves. If there is anything too fragile or expensive that You DO NOT want Us to dust or touch, please inform Us – You are responsible for alerting Us. Some items in every home are accidents waiting to happen (pictures not hung securely, top-heavy items with unstable bases, items already broken and gently set back together but not secured). Please make Us aware of these things or correct them. We are fully insured and bonded, so please let Us know within 24 hours if You find a problem has occurred.

Pricing: We will review pricing and expenses yearly and will notify You of increases. Changes in service or household lifestyle may change initial pricing.

Referrals: There are client referral rewards, please ask about Our current reward.